"Sarah & the Holistic2go team. As ever, superb service - ordered 4th January; delivered 5th January. Not totally your doing - the Post Office paid their part!! Nevertheless, excellent! Thank you - Barbara Bailey"
No-fuss guarantee
It's really important to us at Holistic2go.com that you are happy with your purchases, and we guarantee your satisfaction. All of our products come with a no fuss guarantee.
We are confident that you will be happy with your purchase, however in accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within seven days of receiving your goods.
The cancellation period ends on the expiry of the period of seven working days, beginning with the day after the day on which you received the goods.
If you wish to cancel an order under these terms, please contact us immediately at info@holistic2go.com, and then return your products unopened and undamaged within seven days of receiving your parcel, using a traceable or insured shipping method. Please note that you are responsible for the cost of returning your items to us. Unless we have made an error with your order, or items are faulty, shipping charges you have paid cannot be refunded.
Our social and environmental policy Holistic2go.com is a socially and environmentally aware business, and is dedicated to promoting awareness and decisions that contribute to achieving social and environmentally-sustainable development.
Our social and environmental policy expresses Holistic2go.com's commitment to achieving this aim through our values, social responsibilities and environmental commitments.
Our mission statement
We aim to
respect your privacy and dignity
take responsibility for our words and actions, and for how we interpret your words and actions (but we're not responsible for how you feel - that's up to you!)
treat you and everyone else fairly, respectfully, sensitively and appropriately, without discrimination
act honestly and with professional integrity
work to foster and maintain your trust
listen actively and respect your views and your right to personal choice
provide comprehensive and understandable information to allow you to make an informed choice
respect and protect your confidentiality
disclose confidential information only in clearly-defined circumstances
maintain and develop our professional knowledge and skills
respond promptly and constructively to concerns, criticisms or complaints
comply with the current legislation of the UK
act with awareness that the planet's resources are vulnerable and finite
Our values
We are committed to providing high quality goods and products
We are committed to providing friendly and professional customer service
We are committed to professionalism, transparency and accountability in all our operations
We are committed to ethical business practices, and endeavour to provide ingredients and goods that are ethically sourced
We believe in respecting equality and diversity, and are committed to promoting inclusion and diversity in all our operations
Our social responsibility Holistic2go.com is committed to contributing to environmental and charitable projects. We aim to support charities through monetary contributions and support in kind. Our trading surplus is reinvested to both grow the company and achieve our social objectives. We aim to grow both as a successful profitable company and a social enterprise and provide work experience and opportunities within our community.
Environmental impact Our most significant adverse environmental impacts are
Consumption of natural resources in the development, production, marketing and distribution of our publications, packaging, containers, labels and general office operation.
Emissions to the atmosphere from the use of carbon based energy in the production, marketing, sales, delivery and distribution of our products and in our general office operations
The environmental performance of our suppliers
Our most significant positive environmental impacts are
Working to minimise and mitigate our carbon footprint and to achieve a carbon neutral/carbon positive state
Reducing and eliminating waste
Promoting renewable sourcing of raw materials, recycling
Working with our stakeholders and suppliers towards a closed-loop material and energy cycle.
Our commitment To deliver this policy, Holistic2go.com commits to maintaining the following objectives
To oversee and review our environmental policy and all of our purchasing practices and operations and to set the future direction of our environmental practices, conduct monitoring and seek continuous improvement in our environmental performance
To set objectives, targets and programmes to improve our environmental performance, including sustainable sourcing, carbon management, the use of ethical supply chains, preventing pollution and the pursuit of recognized environmental standards amongst our suppliers such as FSC paper sourcing, ISO 14001, EMAS and SA8000
To comply with relevant legislative and regulatory requirements, identifying and applying the best available techniques wherever possible
To provide information and appropriate training for and seek feedback from all staff on our environmental procedures and goals
To regularly review and audit our environmental practices and work with partners to improve our performance and that of our industry generally
To work towards the relevant certification(s) for a company of our size and industry
To use our resources, to meet these commitments in a manner that reinforces our activities
Privacy statement
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. For further information on Phoenix Homeopathy Ltd’s Data Protection and Privacy policies, please contact us.