Make sure you know what you can expect from us
Terms &
Conditions of Sale & Privacy Statement
The Holistic2go.com
website is owned and operated by Phoenix Homeopathy Ltd, whose registered
address is at 73 Church 1. Terms
and conditions 3.
Acceptance of order 5. Delivery 6. Payment 7. Returns Tel: 0845 166 8108 To email us, please select the Contact Form from the menu on this site. 8.
Warranties 9. Emails 10.
Complaints 11.
Descriptions 12. General 13. Privacy 14. Trading
name Please also
view the General Terms and Conditions for the Holistic2go.com website.
These are
the terms and conditions of our agreement which apply to all purchases of
products by you from Phoenix Homeopathy Ltd via this website and you should
read them carefully. Terms may alter if
necessary and therefore you should check them before you make a new purchase.
2. Order
You can
submit an order for products to Holistic2go.com by adding items listed to your
shopping cart and completing checkout including payment processing. All prices are reflected in £UK Sterling and
exclude postage & packing charges.
At the present time VAT is not chargeable on orders placed with Holistic2go.com. We are under no obligation to accept your
order, but would normally do so where the product is available. The order reflects pricing at the time of
purchase the payment of which, via your credit card/ debit card, or your Paypal
account, will be approved by your credit card/ debit card company and/or Paypal.
We will
notify you of our acceptance of your order by email shortly after we receive it
and the completion of the contract between you and Phoenix Homeopathy Ltd will
take place on dispatch to you of the products ordered, unless you are notified
that we do not accept your order. It is
important that you provide an accurate and valid email address in order that we
are able to contact you and so that we are able to accept your order. If your order is not accepted for any reason
or the price of the product has increased between the time of the order and our
acceptance of it (or if a supplementary delivery charge applies), your order
will be cancelled and we will email you to advise you of the changes. You will
then need to resubmit your order. Only payment
via Paypal (including by debit and credit card, or by UK bank account via
Paypal) are acceptable as payment for orders placed through this site.
4. Product promotion duration
Any product
displayed at a special promotional price on the website will have the offer
closing date clearly displayed. The
closing date must be taken as finite and will be valid for all order placements
accepted prior to midnight on the offer closing date displayed. Phoenix Homeopathy Ltd has the right to
shorten or extend the offer without prior notification.
We ship to addresses within the UK and Worldwide. We aim to dispatch orders within 48 working hours of order placement. Unless we state otherwise, ie the product is
out of stock, in the case of orders for UK delivery, we do all we can to ensure that your products are dispatched within 28 days from
acceptance, subject to conditions outside of our control
Paypal will process payment for your order upon completion of the checkout process. We take every
reasonable care to ensure that your order and subsequent transactions are
conducted via a secure link. As we are
not responsible for the operation of the secure link we will not, unless we are
negligent, be liable for any loss you may suffer if a third party obtains
unauthorised access to any information you provide via such link. If products are not available for any reason
after we have accepted your order, we will let you know by e-mail and give you the option of cancelling the part of your order that is unavailable, and receiving a refund for that part.
Refunds are
available in accordance with your statutory rights as a consumer under English
law. Once received, goods which are not
of satisfactory quality or not as described may be returned for a full refund
or exchange. In such a case, please return
the items, in their original condition and packaging, within 28 days of
receipt. So that we can give you
satisfaction as quickly as possible please call +44 (0)1273 715822 before returning
a product. Please remember to enclose
your name, address and account and order number (if any) with your return, and
enclose a note stating in what way the goods are unacceptable. You are responsible for the return postage
but if goods are found to be not of satisfactory quality or not as described,
we will refund the return postage cost.
Delivery charges will not be refunded, except in accordance with your
legal rights. When returning goods for
any reason, you must obtain a certificate of postage from the Post Office,
which should be retained until the refund is processed. When returning goods, please use the following
return address:
Returns Department
Holistic2go.com
Phoenix
Homeopathy Ltd
BN3 5FF
UK
Outside
The products
which are sold via this website have been designed to comply with the statutory
legal requirements and relevant safety standards of the
All emails
to you will be forwarded to the address you specify to us. It is important that you provide an accurate
and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address
changes between submitting your order and delivery of the products by us to
you, you advise us of the new address. We
will not be responsible for failure to perform under this agreement where such
failure is attributable to a change of address.
If you have
any complaints or comments about our website or any of the products or services
supplied or provided to you, please contact the Customer Service Department by using the Contact form on this site,
or snail mail us at Holistic2go.com, Phoenix
Homeopathy Ltd, 44 Rutland Road, Brighton & Hove BN3 5FF, UK or phone our Customer
Service Team in the UK on +44 (0)1273 715822 between 10:00hrs-17:00hrs GMT or BST (as
applies) Monday to Thursday, or 10:00hrs-13:00hrs GMT or BST (as applies) on
Fridays.
To the best
of our knowledge, the product descriptions on the site are accurate and
up-to-date, but we are continually working to improve our product range and so
specifications, sizes or other changes may be made from time to time which have
not been reflected on the site. We
include images of products on our site to help you with your selection. However, slight variations, for example, in
graphics, colour, or pot size should be expected. All measurements and weights are approximate.
We will not
be liable to you for any breach of our agreement, for delay or failure to
perform if the delay or failure is due to acts of God, civil commotion,
industrial action, riots, floods, drought, fire, legislation or other cause
beyond our reasonable control. This does
not affect your statutory rights under English law. If we choose not to enforce
a right under our agreement, that decision will not prevent us from enforcing
other rights, or the same right on a later occasion. Our agreement will be governed by English law
and any disputes will be resolved exclusively by English Courts.
We take
your privacy very seriously and will treat all of your personal information in
accordance with all applicable data protection laws in the
Holistic2go.com
is a trading name for Phoenix Homeopathy Ltd.